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October 08, 2009

It's Y!ou. Or is it?

Timesindiayahoo   F


What do you feel about Yahoo!'s new ad push? The ads made a big splash in India a few days ago, and now it turns out that New York is also plastered with them. 

I feel that the branding of internet products is somewhat like branding in the service industry: the brand is all about the customer experience and not about the tagline (here's a good article about how the brand is not about the slogan). For instance, it doesn't matter to me if a bank comes up with the coolest slogan, if that slogan has nothing to do with my experience banking there, or if I have a poor experience. In some sense, web companies are also service providers, and if they fulfill a great service promise, they win with users, and they lose if they don't.

In that light, I don't understand how Yahoo! is about me. It seems that they want to latch on to a hot new theme, without doing anything to fulfill the promise of that experience. What do you feel?

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